Chic Sketch – Privacy Policy

Effective Date: February 9th, 2015
Last Updated: September 15th, 2025

This Privacy Policy describes how Chic Sketch (operated by Appetizer Mobile LLC, “Chic Sketch,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our website, mobile app, online store, and services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect the following categories of data when you use our Services:

Personal Information You Provide

• Contact details: name, email address, phone number, billing and shipping address.
• Order details: photos submitted for sketches, number of subjects, add-on selections (backgrounds, time-lapse videos, expedited delivery), and merchandise purchases.
• Payment information: collected and processed securely by third-party payment providers (we do not store card details).

Automatically Collected Information

• Device details: IP address, browser type, operating system, device identifiers.
• Usage data: pages visited, time spent, interactions, referring/exit pages.
• Cookies, web beacons, and pixels for analytics, personalization, and advertising.

App Permissions (if enabled by you)

• Access to your photos or camera for sketch submissions.
• Location information for event-related services or location-based promotions.

2. How We Use Your Information

We use your data to:

• Provide and fulfill services: process orders, create sketches, ship merchandise, deliver digital files.
• Communicate with you: send confirmations, updates, customer support responses, and promotional offers (if you opt in).
• Improve our Services: analyze usage, troubleshoot issues, and enhance user experience.
• Marketing and advertising: deliver targeted promotions on our site and third-party platforms (unless you opt out).
• Legal and compliance: meet legal obligations, prevent fraud, and enforce our agreements.
• Communicate with you: Send SMS notifications or marketing messages (only if you have opted in).

3. Sharing of Information

We may share your information with:

• Service providers: payment processors, shipping carriers, analytics providers, and cloud storage vendors.
• Affiliates and partners: companies under common ownership or event/brand collaborators.
• Legal authorities: when required by law, court order, or to protect rights and safety.
• Business transfers: during mergers, acquisitions, or sale of assets.

We do not sell your personal information. Some third-party partners may use cookies or advertising technologies that fall under “sharing” under CCPA/CPRA rules, and you may opt out (see Section 8).

4. Data Retention

• Orders and sketches: retained as long as necessary to fulfill your order and provide support, unless you request deletion.
• Merchandise orders: retained for accounting and legal compliance.
• Usage data: retained for shorter periods unless needed for security or functionality.

You may request deletion of your data at any time (see Section 9).

5. Data Transfers

Your information may be stored and processed in the United States or other countries where our partners operate. By using our Services, you consent to these transfers. We implement safeguards (such as standard contractual clauses) to protect data when transferred internationally.

6. Security

We use commercially reasonable measures (encryption, access controls, secure hosting) to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children. If we become aware that we have collected data from a child under 13 without parental consent, we will delete it promptly. For users aged 13–18, some features may be limited.

8. Your Rights

Under GDPR (for EU/EEA residents):

You may request access, correction, deletion, restriction, or portability of your data, and object to certain processing. You may also withdraw consent at any time.

Under CCPA/CPRA (for California residents):

You have the right to:

• Know what personal data we collect and how it is used.
• Access and request deletion of your data.
• Opt out of “sharing” of personal data for targeted advertising.
• Not be discriminated against for exercising your rights.

To exercise rights, email us at support@chicsketch.com.

9. Data Deletion

To remove your data, visit our Data Deletion Policy page at https://chicsketch.com/pages/data-deletion-instructions.

10. Cookies & Tracking

We use cookies and tracking tools for site functionality, analytics, and advertising. You may disable cookies in your browser, but some features may not work properly.

For targeted advertising, you can opt out at:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Digital Advertising Alliance: http://optout.aboutads.info/

Our Services currently do not respond to “Do Not Track” signals.

11. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. SMS COMMUNICATIONS & CONSENT

• Our online checkout page
• Our signup forms
• Event registrations
• Any form or page where you manually enter your phone number and agree to receive SMS